We process orders through our website, CableSupply.com, using verified, secure payment handling processors. We accept Visa, Mastercard, Discover, and American Express cards through our processor, Authorize.net. We also use Paypal. We accept direct payments from Paypal accounts, and we also accept credit cards through Paypal.
Our company is located in the United States of America and we ship to all 50 states, USA territories, and US military posts. We also ship to Australia, Canada, Ireland, Israel, New Zealand, and the United Kingdom. Customers located in these countries may place orders through our website and pay via credit card or Paypal. If you are located outside of these countries and wish to place an order with us, we recommend utilizing a USA-based proxy purchasing service that is equipped to ship to your country.
We accept phone orders as well as Internet orders. If you wish to speak directly with a sales representative, please call us at 760-945-9000. Our phone lines are open from 9:00am to 4:00pm Pacific time, Monday through Friday.
We accept school and government purchase orders (POs). Please fax all POs to us at 760-439-5252.
We ship to Australia, Canada, Ireland, Israel, New Zealand, and the United Kingdom. We ship orders by either UPS or the postal service. You may view shipping rates and place orders through our website. International orders are not eligible for our free shipping promotion.
All of our rates and prices are given in US dollars. They do not include sales tax, customs fees, or import taxes.
Please be aware of any duties, taxes, and brokerage fees you may incur when importing our merchandise to your country. It is your responsibility to pay any and all import taxes and customs charges when the merchandise is delivered to you. It is also your responsibility to be aware of your country's import laws and procedures.
You must provide us with a working phone number where you can be reached. Please make sure your name and delivery address are accurate. We must provide this information on the customs documentation, and customs may need to contact you. If your name, address, or phone number are incorrect, or if you do not provide a phone number, we may not be able to ship your order and there will be significant delays before you can receive your merchandise.
Orders being shipped to an address within the US state of California are subject to sales tax. Orders for San Diego County destinations pay 8.0% sales tax. The tax rate for all other California counties is 7.5%. No sales tax applies to orders shipped outside California.
We adhere to and are in full compliance with all PCI standards. All customer information is protected by SSL encryption throughout the checkout process. Encrypted card numbers are sent solely to our merchant processor for purposes of completing each customer’s transaction. Credit card numbers are only visible to the cardholder at the time of payment. For consumer protection, we do not store or retain any credit card numbers in our website system in any way. Furthermore, any credit card payments made through Paypal are handled entirely by Paypal's separate transaction processes.
Items purchased from CableSupply.com may be returned for a full refund, excluding the original shipping fees or additional shipping fees incurred when returning items to our facility in Oceanside, CA. Upon receipt and verification of your return, credit will be applied to the credit card used to complete the original purchase. Items must be unused, unopened, and in resalable condition. If you would like to return an item purchased on CableSupply.com, please review the information below.
We believe in the products we sell and we hope that once you have received your order, you will too. If you do not, we offer a 160-Day 100% Money Back Guarantee. To complete a return, please complete a Return Merchandise Authorization form and submit it through our website. Once your completed form is received by our CableSupply.com team, you will be contacted within 72-hours. You will be issued an RMA # that must be displayed on the outside of the packaging. Clearly displaying the RMA # not only identifies the package as a return, but it also ensures that the package we receive is from you and that you are credited appropriately.
Please note that the following items are not eligible for return services: Bulk Cable, Custom-Made products (including patch cords & Cable-by-the-Foot), and tools. We are not able to confirm bulk cable length, resell custom products, or verify usage of tools.
Defective products or tools that break no more than one year from the original date of purchase may be replaced at no cost.** A replacement will be sent upon receipt and verification of all returned products.
** This does not include the shipping amount to return the broken or defective product(s) to our facility in Oceanside, CA.
We offer commercial site installation services. If you own or represent a business, we can do the installation work for you - just contact us for a quote. CableSupply.com is a subsidiary of Nova Voice & Data Systems, Inc, a nationwide low-voltage cable installer licensed by the state of California. We have performed over 5,000 installations across every state in the USA, and we employ professional, certified technicians trained in cable termination, networking, Cisco, and Toshiba systems.
Note: We only perform installations in commercial buildings, not in homes or personal residences.
Mon-Fri, 9am-4pm Pacific time
If our help staff is available, you will see the live support agent in the lower right corner!
Phone:760-945-9000Email our help team